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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

市场洞察

服务管理

服务管理是当今所有组织的关键竞争参数。

服务管理帮助组织发展服务交付系统,聚焦高品质、个性化的用户体验,打造让员工参与其中的服务文化,建立起对卓越服务的持续关注。

 

服务供应商要想获得竞争优势,就需要优化服务交付系统的设计,而该系统是基于用户视角、对何以创造价值的深刻理解。

 

为了实现这一目标,设施服务经理必须营造一种服务文化,让员工参与进来并设定服务品质,超越终端用户由服务策略而产生的不断增长的期望

 

这需要企业开发一种平衡的方法,首先要识别、定义一种优良的终端用户体验,并为高绩效、附有共同使命感的服务文化设定标准,从而驱动员工敬业度。

 

技术将成为更优质服务体验的巨大赋能者。技术将帮助设施服务经理衡量终端用户的行为、需求和满意度。

 

有效利用技术让服务供应商能够采用一个框架来定制服务,以便将资源配置到事关终端用户和优化绩效的方方面面。