strategy narrative

Making ISS stronger, simpler, closer

With the OneISS strategy, we are refocused and relentless in driving execution and delivering on the promise of the company’s global strengths.

RBS

OneISS

Stronger

We will become the most respected leader in integrated facilities services and strengthen our position as number one in cleaning, investing in excellence, efficiency and technology to deliver better services and products, tailored to customer needs.

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OneISS

Simpler

We will enhance our key account strategy – benefitting all our stakeholders by delivering better outcomes for customers, with a sharper commercial focus and a new service-led approach to drive better quality, greater efficiency and stronger compliance.

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OneISS

Closer

We will bring our country teams closer to the customer, while acting and operating as one global team – rewarding the right behaviours and leadership by aligning our incentives to strategy execution.

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OneISS

Company announcement

On 16 Dec 2020, ISS announced a new strategy with the ambition to become the most respected global leader in integrated facility services.

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OneISS

Investor presentation

We are strengthening our strategic focus and aligning our operating model to our Key Account strategy as OneISS globally.

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OneISS

Meet the new Executive Group Management

ISS’s new, expanded leadership team will lead the OneISS strategy and global transformation in 2021 and beyond.

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