Every year when the Spring Festival begins, all parts of the country usher in the peak of festival passenger flow. Ensuring all passengers to have a safe travel and a happy family reunion is the year-end challenge for all airports.
ISS started to provide facility management services for Xiamen Airport from 2015, and guaranteed the efficient operation for the airport. Through customer-centric approach, comprehensive personnel training, and standardized management system, we helped on airport cleaning, garbage clean-up and parking lot management, to create everyone a safer, more comfortable, and pleasant travel experience.
On January 18th of 2022, ISS Xiamen Airport onsite team held the Spring Conference and the Annual Award Ceremony. Under the service quality system guidelines issued by the Civil Aviation Administration, the team discussed how to implement the relevant requirements, and arranged travel security work and proactive preventions for the new normal. These measures were:
1. Enhance the security level
2. Conduct regular check and control of Covid
3. Improve service quality
4. Understand shortcomings to drive efficiency
5. Improve risk management to troubleshoot hidden dangers
6. Leverage smart interconnection and new technologies
During the festival, ISS team has sticked to their posts with quality service, to create an extraordinary travel experience for passengers at Xiamen Airport, which was highly recognized by our client.
With a century-old history, ISS is committed to creating an extraordinary service experience and making the world work better. Whether it's a hospital that saves lives, a company that launches innovative products, or an airport that transports passengers safely, we’re always there to enhance your success.
Learn more about ISS services in Aviation.
