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Founded in 1901, the global Integrated Facility Management (IFM) giant ISS marks its 125th anniversary in 2025 with solid global performance. Concurrently, the China market—a critical APAC strategic hub—continues to deepen its local footprint across multiple dimensions.
In 2025, the IFM industry showed strong resilience amidst market complexities. As corporate demand for workplace experience, efficiency, and sustainability rises, the industry is accelerating its digital and green transformation. In mature European markets, IFM is shifting from a cost center to a strategic partnership. Meanwhile, APAC has emerged as the industry's most dynamic growth engine, driven by urbanization and multinational investments. Furthermore, ESG principles have become critical metrics for evaluating service providers' core competitiveness. Against this backdrop, ISS Group delivered an outstanding scorecard driven by clear strategic positioning and operational excellence:
Performance Overview: Solid Growth & Strong Cash Flow
In FY2025, ISS Group's total revenue reached DKK 84.7 billion (up DKK 1 billion from 2024), maintaining a solid organic growth rate of 4.3%. Free cash flow improved significantly to DKK 2.7 billion, demonstrating robust cash generation. Additionally, a high client retention rate of over 94% reflects deep-rooted trust in ISS's service quality.
Regional Performance: APAC Leads Growth Amidst Synergistic Development
Globally, ISS achieved synergistic development across its markets. Northern Europe maintained its leading position with a 38% revenue share and 3% organic growth, showing robust operational resilience. Central and Southern Europe accounted for 35% of revenue with 10% organic growth, sustaining its high-growth momentum as a vital engine for the Group. The APAC region delivered a stellar performance, contributing 17% of total revenue with its organic growth rate surging to 7%, highlighting exceptional market potential. Meanwhile, the Americas accounted for 9% of revenue, experiencing a slight decline in organic growth due to market adjustments.
ESG Achievements: Empowering Employees & Quantifying Social Value
ISS has made significant strides in sustainability, with employee engagement rising to 75%. Over 100,000 employees have received professional certifications, with a new target to reach 250,000 by 2030. Additionally, ISS partnered with Social Value Portal to quantify its social impact across 60 markets.
China Market: 20 Years of Dedication & Expanding Horizons
2025 marks the 20th anniversary of ISS China. Over the past two decades, ISS China has evolved from providing single services to delivering integrated solutions, always centering on client needs. Today, backed by a professional team of over 8,000 employees, its service network spans major national economic hubs. Aligning with China's industrial upgrade, ISS China has strategically expanded into priority sectors like technology, high-end manufacturing, and life sciences. By leveraging digitalization and standardization, ISS empowers clients with cost optimization and enhanced workplace experiences. Driven by a steadfast commitment to quality, major client retention remains remarkably high, and partnerships with Fortune 500 companies are steadily increasing.
From Copenhagen to China's major economic centers, 125 years of global heritage and 20 years of local dedication have reinforced ISS's core belief: "People make places." Embarking on a new journey amidst these dual celebrations, ISS China will continue to empower enterprises with professional, innovative services, co-creating efficient and sustainable workspaces.
For more information, please refer to the ISS Group FY2025 Annual Report.