Empowering Healthcare — A Benchmark Partnership in Medical Support Services

The contract covers four core service areas: cleaning services, elevator services, porter services, and facility management. This partnership not only represents high recognition of ISS's professional capabilities, but also marks a collaborative effort between both parties to establish a benchmark model of win-win healthcare support services.

Three Core Highlights Demonstrating Professional Excellence in Healthcare Services

1. Precisely Tailored to Medical Scenarios, Building a Solid Foundation for Safety and Compliance

The core demands of hospital property management lie in compliance and safety, and ISS's service solution fully addresses these requirements:

• Cleaning Services focus on medical-grade cleanliness requirements: utilizing top-tier cleaning agents and equipment that meet hospital infection control standards; establishing a closed-loop process for the classified collection and transfer of domestic waste and medical waste; equipping medical waste spill emergency response plans to eliminate cross-infection risks at the source — fully satisfying the tender's special requirement for "preventing cross-infection."
• Facility Management covers full-scenario operations and maintenance: providing daily management and minor repair services for critical hospital infrastructure including low-voltage power distribution systems (below 400V), HVAC systems, and water supply and drainage networks; strictly adhering to standardized machine room construction requirements to ensure 24/7 stable operation of medical equipment — matching the hospital's operational philosophy of "life above all."
• Porter Services match the efficiency of saving lives: ISS's professional porter team will ensure efficient circulation of materials and safe patient transfers through standardized processes and meticulous services, reducing burdens on medical staff and enhancing patient experience. Partnering with top-tier healthcare to build quality support services, making professional porter services a solid backbone of medical care.
• Elevator Services embody humanistic care: ISS's professional elevator service team will provide warm floor guidance and thoughtful wayfinding navigation, using clear signage and patient explanations to help patients quickly locate their destinations and alleviate the confusion of navigating a hospital. Making vertical transportation not just a connection of spaces, but a conveyance of humanistic care — creating a more compassionate healthcare experience for Huashan Hospital.

2. End-to-End Professional Assurance, Building a High-Quality Service System

ISS has constructed comprehensive service capabilities across all dimensions:

• Robust Compliance Credentials: Holding ISO 9001 Quality Management, ISO 14001 Environmental Management, and ISO 45001 Occupational Health and Safety Management certifications — fully meeting compliance qualification review requirements.
• Professional Staffing: Assembling experienced dedicated service teams; all personnel are vetted and hold valid qualification certificates, receiving specialized training for medical scenarios (including hospital infection control knowledge, emergency response, etc.) to ensure service professionalism.
• Smart Management for Efficiency: Utilizing an information management platform to achieve real-time monitoring of cleaning frequency and facility inspections, enhancing service response speed and quality control precision through data-driven methods — aligning with the hospital's intelligent management needs.

3. Long-Term Cooperation Mechanism, Achieving Win-Win Value for Hospital and Enterprise

Following the successful bid, the team faced the challenge of tight timelines and heavy tasks, yet demonstrated exceptional execution: completing the efficient handover between the previous and new property management teams in just two weeks to ensure seamless service continuity. Addressing the difficulty of suspended courier services during the Spring Festival period, the team swiftly allocated materials from inventory and various project sites, and dispatched experienced specialists from other regions to ensure service quality remained uncompromised.

Upon deployment, the ISS management team immediately assessed the current situation, developed improvement plans, resolved pain points with a professional attitude, actively created service highlights, and built a stable, reliable, and comfortable support environment for the hospital. ISS has proven through action that rapid response, resource coordination, and problem-solving — this is the commitment we deliver to our clients.

Professional Empowerment of Healthcare, Building Excellence Together

ISS consistently adheres to the service philosophy of "Professional, Safe, and Efficient," striving to deliver premium support property services and provide strong guarantees for the high-quality development of hospitals. This successful bid is both an honor and a responsibility. Going forward, ISS will take hospital needs as its core guiding principle, continuously refining its excellence in cleaning and hygiene, facility operations and maintenance, elevator services, and porter services — creating a safe, comfortable, and compliant medical environment for the Baoshan Campus of Huashan Hospital, and helping the hospital's support services reach new heights!

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