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In 2023, a highly anticipated coffee innovation industrial park grandly opened. This is the largest coffee production and logistics base built by a world-renowned coffee brand in China, and it is also its greenest and most energy-efficient production base globally. Behind this, the ISS preparation and operations team participated throughout the entire process, from relocation after construction completion and administrative building acceptance to post-construction cleaning and trial operation before the official opening. Now, we have joined hands to step into the second year of ensuring the normal operation of the campus.
Comprehensive Services, Forging the "High Quality" of the Campus
In daily operations, ISS's integrated facility management services act like a precise network, covering this campus spanning an area of approximately 80,000 square meters. Whether it is the busy yet orderly roasting/production workshops, the meticulous storage in the green bean warehouse, the efficient operation of the office building, the safety guardianship at the main gate and fire control room, the orderly maintenance of bicycle sheds and outdoor areas, or the logistics support for the high-bay warehouse and distribution center, the professional service presence of the ISS team is everywhere. Relying on extensive experience in one-stop services for global client campuses, the ISS team assists the client in practically building a first-class coffee industry chain with standardized service delivery and a persistent attitude toward innovation.
Efficient Delivery, Ensuring "Zero Interruption" in Production Operations
The ISS on-site team provides reliable facility management and logistical support for the client through comprehensive services such as technical, cleaning, food, landscaping, waste removal, and administrative mail dispatch. For special room types such as quality assurance laboratories, ISS strictly selects food-contact cleaning tools and rigorously controls quality and hygiene risks related to food safety. During the hot season, the engineering team intensifies the inspection and optimization of cooling facilities and equipment within the campus, carefully measuring temperatures to ensure the orderly progress of production operations.
Gathering Innovation, Making the Workplace Experience "More Joyful"
The campus’ experience center also plays an important role internally for the client in hosting training, team building, conferences, and other activities. During events such as the client's Family Day, supplier conferences, and school-enterprise cooperation summits, ISS provides environmental support, plant services guarantee, setup coordination, and other services to ensure personnel and electrical safety during large-scale events. When facing emergencies, team members always identify hidden risks and respond flexibly; they also meticulously prepare specialty meals, coffee breaks, and corresponding tableware and decorations according to the event theme, creating a culinary experience that aligns with the client's brand tone.
The tacit cooperation between ISS and the client's employees has gradually deepened through successfully hosting various events and achieving successive goals. By practicing a partnership spirit of mutual respect and dignity, we help the client's competitive advantage and brand value remain ever-lasting. At the first-anniversary celebration of the park's opening, the major surprise prepared by ISS for our client partners received high recognition.
Continuous Value Addition, Helping the Green Goal be "Achieved Early"
The industrial park is a benchmark for sustainable development in the coffee industry. To comply with high-standard recycling principles, ISS designed standard operational procedures where professionals assist in processing coffee bean silver skin and domestic waste within the campus. This helps achieve a 90% waste recycling rate, striving toward the goal of zero waste in the future.
One-stop campus services are a key area where ISS continues to deepen its cultivation and layout in China, which is inseparable from resource reserves and supplier support in the surrounding radiating areas. In the future, ISS will continue to meet clients' needs for professional services and innovative solutions, integrate resources, and strengthen the supply chain to help clients across various industries build more efficient and worry-free workplaces.
To learn more about ISS services, please visit Integrated Facility Services - ISS China.