customer stories

ISS Safeguards Global Food & Beverage Giant's China HQ IFM Project

ISS China empowers a globally renowned food and beverage enterprise with integrated, high-quality Facility Management (IFM) services.  
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ISS China
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ISS recently delivered the IFM project for a global food and beverage giant's China headquarters in Shanghai. Building on our cleaning services for their Beijing factories, this partnership upgrades our role to integrated IFM and expands our footprint southward, solidifying ISS’s advantage in the FMCG sector.

Covering multiple core headquarters floors, ISS provides full-lifecycle facility operations support. By strictly adhering to established staffing and shift schedules, we ensured day-one service standards were met, keeping the workplace running efficiently and smoothly.

Three Core Pillars of Headquarters Operations 

01 Comprehensive Service & Compliance

 To meet the headquarters' high operational standards, ISS provides standardized, closed-loop management across soft services and hardware maintenance:

    • Standardized Cleaning & Security: Leveraging ISS Purespace and color-coded SOPs, we ensure a pristine office environment. Beyond standard patrols, our security team integrates deeply into daily operations by handling flexible tasks—like temperature monitoring, room setups, material handling, and fruit inspections—delivering dedicated, human-centric support.
    • Comprehensive Inspections & Rapid Response: We conduct regular weekend equipment inspections covering utilities, furniture, fire safety, and electromechanical systems. Backed by a localized resource pool of over 40 projects and 400 staff within a 5-kilometer radius, we achieve rapid cross-project synergy for on-site maintenance.

  • Robust Compliance System: Equipped with full ISO certifications (9001, 14001, 45001), we enforce standardized SOPs across all cleaning and security lines. By proactively identifying facility risks, we create a safe, tidy, and compliant environment for global visitors and thousands of employees.  

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02 Enhanced Employee Experience 

ISS prioritizes employee care by continuously optimizing the workplace experience with customized value-added services:

    • Upgraded Fruit Supply & Quality Control: We upgraded workplace welfare with a cost-effective, triple-variety fresh fruit supply on Mondays, Wednesdays, and Fridays. This is backed by strict full-chain quality control spanning procurement, cold chain transportation, and dual inspections.
    • Customized Anti-Mold & Feedback Channels: For a client with uncompromising quality standards, every piece of fruit must be perfectly fresh. We customized seasonal anti-mold procedures and established dedicated feedback channels, optimizing pantry welfare and boosting employee belonging.

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03 Transparent Digital Management

By integrating digital technology, ISS significantly boosts on-site operational efficiency:

    • Proprietary Systems Launch: By deploying tailored, lightweight tools—including our proprietary NFC inspection system and a mail-tracking mini-tool—we have shifted on-site workflows from a "people-monitoring-people" approach to a "systems-monitoring-processes" model.
    • Data-Driven Workflow: Bidding farewell to fragmented paper and WeChat tracking, we achieved a fully traceable, closed-loop digital workflow for core business operations, providing solid data support for continuous workspace optimization.

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Co-Building High-Quality Modern Office Spaces

Since its official launch on September 1st, the project has earned high client recognition and entered a stable operational phase. By utilizing a unified digital platform and single contact window, ISS significantly reduces the client's cross-departmental coordination costs.

Moving forward, the ISS team will continue to refine our service details and deepen our capabilities within the FMCG sector to safeguard our clients' steady, long-term operations.