customer stories

ISS Secures National IFM Project for a Pioneer in life sciences

ISS China supports a leading life sciences enterprise with end-to-end professional services for efficient and compliant operations. 
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ISS China
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Recently, ISS China secured the national Integrated Facility Management (IFM) project with a pioneer in life sciences. Drawing on its profound experience in life sciences, outstanding service delivery capabilities and rigorous compliance framework, ISS won this tender. The partnership recognizes ISS’s integrated FM expertise for high-end pharmaceutical and biotech environments and further consolidates our benchmark position within the life sciences sector.

Covering multiple branches across mainland China (anchored by core campuses in East China, radiating to key regional hubs nationwide), the service spans administrative offices, production, QC labs, warehouses, and utilities, encompassing general offices and high-standard GMP cleanrooms (Grade D / CNC). 

Three Core Values Supporting High-Standard Operations

 

01 Integrating Comprehensive Services for Diverse Scenarios

    • Self-Delivery Driven: Over 80% of services (cleaning, indoor plants, outdoor landscaping) are delivered by self-performing teams to ensure consistent quality and efficiency.
    • Comprehensive Coverage: Spans daily office maintenance to high-standard scenarios like cleanroom disinfection, QC lab cleaning, garment management, and waste disposal.

02 Leveraging Professional Systems for Compliant Operations

    • Industry Expertise: Backed by extensive experience serving leading enterprises, ensuring a deep understanding of high-end production regulatory requirements.
    • HSE Management: Strictly enforces Health, Safety, and Environment systems to control operational risks and guarantee safety.
    • Customized SOPs: Tailored, traceable cleaning and operational processes designed for GMP cleanrooms to meet regulatory standards.
    • Employee Empowerment: Backed by "ISS Placemakers" training system to ensure consistent service standards across all regional sites.

03 Shaping Quality Spaces to Safeguard Core Business

    • Optimizing Space Experience: Creates clean, green working environments to enhance employee satisfaction and brand image.
    • Ensuring Compliance: Reduces operational risks and assists with compliance audits, empowering clients to focus on core business innovation.

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Partnering for Mutual Success, Establishing a New Paradigm 

This successful bid highlights ISS's cross-regional collaborative capabilities. On July 1st, the project was officially launched. ISS China will continue to implement high-quality operational standards to provide professional, safe, and efficient services, safeguarding the robust operations of more outstanding enterprises!