Customer Stories

ISS Shares Practical Cases of Initial Cleaning

New, renovated, or vacant commercial, residential, and public spaces require professional initial cleaning for a successful launch, directly impacting long-term quality standards.
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Upon closer understanding, you will find that initial cleaning is often characterized by tight schedules and heavy workloads:

    • Removing massive amounts of debris and stains within a short timeframe
    • Handling all corners and details, including window frames, walls, and floor crevices
    • Removing concentrated and stubborn residues like cement, paint splatters, and adhesive marks
    • Cross-working with final-stage construction
    • Managing areas with partially moved-in furniture or carpets
    • Carefully protecting high-end facilities and equipment

As a century-old cleaning expert, ISS possesses extensive experience in initial cleaning, with service areas spanning millions of square meters across various sectors including offices, retail, education, and healthcare. By integrating people, spaces, and processes, ISS provides clients with customized services, ensuring an intuitive and transparent closed-loop feedback process for initial cleaning operations. The application of advanced equipment and eco-friendly cleaning agents ensures the premises remain safe and green, ready for immediate occupancy at any time.

ISS Initial Cleaning Standard Process

1. On-site Survey

Focus on floor details, surface materials, construction progress, utility locations, and leftover or missing items.

2. Clarifying Requirements

Communicate with the client regarding cleaning expectations and acceptance standards based on actual conditions.

3. Developing Solutions

Detail personnel scheduling, equipment and materials, operating procedures, and emergency plans.

4. On-site Operations

Flexibly deploy materials and personnel based on on-site conditions and maintain continuous information communication with the client.

5. Outcome Acceptance

Conduct acceptance inspections of all areas according to agreed unified internal standards and provide relevant operational results.

 

ISS Initial Cleaning Practical Cases

@ A Boutique Retail Store in Shanghai

Assisting the store's high-quality demands, providing all-around care for details.

Client Requirements:

    • New store decoration is basically finished, with a modern, detail‑rich interior. Special focus is required on key customer‑facing areas: entrance, display area and checkout counter.
    • While ensuring the cleaning effectiveness, minimize the use of chemicals to avoid damaging the high-end displays and decorations in the store.

ISS Solutions:

    • Focus on cleaning and disinfecting high-frequency customer contact areas, ensuring zero dust and stains on the details and blind spots of different furniture and decorations.
    • For most surface materials, microfiber cloths, non-woven fabrics, and purified water, combined with a small amount of neutral detergent, while reinforcing the protection of high-end items during operations.

Outcomes:

    • Completed zero-blind-spot initial cleaning within the designated time, maintained effective communication with the owner and property management, and promptly adjusted personnel arrangements and operational progress.
    • Utilized proven alternative methods, improved and summarized experiences during practical operations, and provided consumable recommendations for subsequent daily cleaning. Provided maintenance cycle suggestions for the flooring.

 

@ Talent Apartments of a Technology Company in Shenzhen

Comprehensive deep cleaning within a short period, flexibly responding to unexpected situations.

Client Requirements:

    • Comprehensive deep cleaning covering rooms, corridors, elevators, and stairwell walls within the buildings; landscape terrain and artificial lakes within the community, removing all debris, dust, and stains left from construction and renovation.
    • Complete the cleaning tasks within the specified timeframe. This operation involved a large area, diverse materials, and concurrent final-stage renovation work, requiring the cleaning team to rapidly develop solutions and various emergency contingencies.

ISS Solutions:

    • After the on-site survey, developed a detailed operational plan and prepared emergency contingencies for potential issues such as water and power outages, personnel logistics support, and leftover decoration debris.
    • Deployed an experienced initial cleaning team, utilized highly efficient cleaning equipment (such as ride-on scrubbers and high-pressure vacuums), and provided regular progress reports to the client during operations to ensure the timely completion of the work.

Outcomes:

    • Resolved various stubborn stains one by one; actively communicated difficulties encountered and corresponding solutions with the client daily; compiled and reported engineering issues regarding quality, functionality, and progress discovered during the initial cleaning to the engineering team for follow-up and resolution.
    • Efficiently completed the initial cleaning of the community comprising 30 buildings. Ensured the safety of high-altitude operations (working with certified personnel) throughout the entire cleaning process, achieving zero safety incidents.

There are no shortcuts to renewing spaces; choosing the right partner is the only way to ensure satisfactory initial cleaning.

 

Learn more about ISS cleaning services, please visit Cleaning Services – ISS China.